Job Description
We are seeking friendly, professional, and reliable Customer Support Specialists to join our team at EvergreenHealth in Kirkland, WA. In this role, you will serve as a primary contact for incoming calls, managing high-volume phone traffic, directing calls accurately, and ensuring exceptional service.
We have two contract positions available (both 3-month initial contracts with potential for extension through the end of the year or direct conversion):
- Full-Time (1.0 FTE): Monday – Friday, 8:00 AM – 5:00 PM (In-Person)
Key Responsibilities
- Answer incoming calls promptly and route them to the appropriate departments or personnel.
- Monitor incoming call queues and system status via computer.
- Maintain a polite, welcoming, and helpful phone demeanor at all times.
- Provide basic organizational and non-clinical support to caller inquiries.
Qualifications & Requirements
- Communication Skills: Excellent interpersonal, verbal, and telephone communication skills.
- Technical Proficiency: Basic to intermediate computer literacy to manage calls and queue software on a desktop system.
- Experience: Experience with Cisco Webex Contact Center (Webex CC) is highly preferred (though not required).
- Industry Background: Non-clinical role; prior experience in healthcare or medical office environments is a plus, but not required.
Position Details
- Location: In-Person at EvergreenHealth (11800 NE 128th St., Ste 200, Kirkland, WA 98034)
- Pay Range: $28.00 – $33.00 / hour
- Contract Duration: 3-Month Initial Contract (Potential to extend or convert)
- Training: Hands-on in-person shadowing provided upon start.
- Target Start Dates: August 3, August 10, or August 17
- Interview Process: Video interview via Microsoft Teams
Benefits
- Comprehensive Healthcare: Medical, dental, and vision insurance coverage options (including FSA options).
- Telehealth Services: 24/7 virtual care access for employees.
- Dedicated Support: Ongoing recruiter and administrative support throughout assignments.
- Weekly Pay: Reliable weekly direct deposit.
Who We Are
NuWest places healthcare professionals in some of the most competitive markets, at award-winning facilities, earning top pay. Whether you're ready for your next travel experience, looking to take a local assignment, wanting to explore shift or per diem work, or interested in seeing what permanent or temp-to-hire roles are available, our award-winning NuWest team has you covered.
What We Believe
We believe our 30+ years of experience makes a difference in your healthcare job search. We believe one size does not fit all, so we carefully match your unique needs and strengths with our top hospitals and health systems. We believe in long-term relationships over transactional exchanges. And we believe that better workforce solutions lead to better patient care, safer working conditions, and healthier communities.
What You Can Expect
NuWest is committed to your overall satisfaction—to meeting and exceeding your expectations.
- Responsiveness: No one likes to get ghosted. We promise you updates every step of the way.
- Transparency: Open and honest communication - no surprises!
- Career Guidance: We coach based on strengths and goals to get you where you want to go!